FREQUENTLY ASKED QUESTIONS
What's your return policy?
If you're not happy with your Five Nine product, you may return your order for a full refund within 30 days of the purchase date. Products must be unworn, unwashed and still have the tags attached. You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
Do you offer free shipping on returns?
If you're not happy with your Five Nine product, we will pay to have the product returned (US orders only). Just Email Us
with your order information and we'll take it from there.
I ordered the wrong size, can I exchange it?
We can exchange your product for a new size but you'll be responsible for the return shipping to us (we suggest USPS). Products must be unworn, unwashed and still have the tags attached. Once we've received the original order, we'll ship out your new size.
Can I change my online order?
If you Email Us
us within 1 hour of ordering, we'll do our best to get your ordered changed. Please do not call for this, we need a written confirmation of your new order.
Do you do custom screen printing?
Absolutely. We have over 20 years of experience producing custom design and screen printed apparel for a variety of clients and occassions.
Is there a minimum order?
Our minimum order is 18.
How long does it take to have shirts printed?
Our turnaround time is typically 10 business days after we have received your final approval on artwork and/or your shirt quantities and sizes. However, some times are busier than others, so please just ask your customer service rep when preparing your order.
I need shirts fast, can I get my order rushed?
It's possible. You'll need to speak with a customer service rep to see if our schedule permits, if it does, a $50 rush fee will apply.
Do you do "Direct to Garment" (DTG) printing?
We do not. We still print the old-fashion way.
Can I carry Five Nine products in my store?
Absolutely. Email Us
and we'll get you wholesale information.
Do you offer consignment?
We do not. We only offer wholesale pricing at this time.